If you are not completely satisfied you may return your products within 20 days of purchase.
If You Receive A Damaged Or Incorrect Item:
Please report it to customer service within 10 days of the invoice date. We will send you a UPS return label with a pre-assigned return authorization (RA) number. Upon receipt of the damaged or incorrect item, we will send out a new item immediately (unless it is back-ordered, in which case we will contact you). All returns must be received in our warehouse within 20 days of the invoice date in order to receive a replacement.
If You Are Not Happy With The Item You Ordered:
Please let us know within 10 days of the invoice date. We will issue you a return authorization (RA) number. Upon receipt of the item, we will credit your account the original purchase price (less shipping).
For all returns, please mark the carton “ATTENTION RETURN DEPT.” The Return Authorization number must appear on the carton to the left of the return address. We will not be able to accept your return if it arrives back to our warehouse greater than 20 days from the invoice date or if it is not accompanied by a Return Authorization.
Please call 1-800-286-4629 for return authorization.
We have put in place various security measures in accordance with industry standards to protect the security of your Personal Identification Information both online and offline. Although we have implemented these procedures to safeguard against unauthorized disclosures of information, we cannot guarantee that the Personal Identification Information that we you provide us will never be disclosed in a manner that is inconsistent with this Privacy Notice. If you have any questions about security you can email us at [email protected]
Collection of information by Previse, LLC. (“Previse”)
We collect no personal identification information from you, other than when you provide it to us. Personal Identification Information is any information that concerns you individually, such as your name, address, telephone number, fax number, e-mail address, credit card information along with information about your preferences in our brand and products that you submit to us.
We may ask for Personal Identification Information on the Website from you in order for us to make certain features of the Website available to you such as: purchasing a Previse product or service, opening up a Website account or signing up for a email newsletter, participating in our online bulletin boards or other interactive communities, or entering a promotion or contest offered on the Website. We will not collect any Personal Identification Information about you on the Website unless you provide it to us. Therefore, if you do not wish that Previse obtain any Personal Identification Information about you, do not submit it to us.
We also may collect certain non-Personal Identification Information when you visit many of the pages on our Website, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular.
Use of Information by Previse
We may use the Personal Identification Information for a number of purposes, including fulfillment of your purchases of Previse products and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. We sometimes use this information to communicate with you, such as to notify you when you have won one of our contests or promotions, to fulfill a request by you for an online newsletter, or to contact you about your account with us. We may also use the information to provide you with service related announcements concerning the Website.
The information we collect in connection with our online forums and communities is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you products or services.
Previse may on occasion combine information we receive online with outside records to enhance our ability to market to you those products or services that may be of interest to you.
We may use the non-personal Identification Information gathered from you and other users of the Website on an aggregate basis for internal business purposes, such as generating statistics, developing marketing plans and enhancing the design and content of the Website. In addition, we may share or transfer non-Personal Identification Information with or to our affiliates, licensees and partners.
Disclosure of Personal Identification Information
Correction or Deletion of Personal Identification Information
To inquire about Personal Identification Information that this Website has collected about you, to correct factual errors, or to request that we delete any Personal Identification Information we have on you in our files, email us at [email protected] and we will make a reasonable effort to delete your information from our files.
Children under 13
This Website is not designed for children under the age of thirteen (13) and Previse does not intend to collect any Personal Identification Information from children under the age of 13. However, if children who are under 13 provide Personal Identification Information to us, their parents or legal guardian should request that we delete this information from our files by sending us an email at [email protected]. We will use all reasonable efforts to delete children’s information from our files.
Dr. Ellen Marmur
Dr. Ellen Marmur is unpaid by Previse. She volunteers her time, expertise, and wisdom. As a practicing dermatologist and research expert, Dr. Marmur helps guide Previse in the identification of emerging ingredients and new technology to better serve our Previse clients.
How to contact us
If you have any questions or comments on this policy please contact us at [email protected] or call us at 1-800-286-4629.